Human Resources Development & Training
(100% HRDF Approved)

We are committed to the development of Human Capital in Malaysia. Our clients are drawn from both the public and private sectors, representing industries ranging from service, manufacturing to government and statutory bodies.

Since our inception in 2001, we have been providing our clients with learning opportunities to boost productivity, while enhancing innovation as a way to up profitability, and delivering knowledge and skills for the purpose of developing them into world-class workforce.

 

Our Solutions/Services?

Anyone can choose from our comprehensive library of 1000+ training programs and workshops covering 14 key avenues:

Communication Skills Training Courses Directory

  • Communicating with Tact, Diplomacy, and Finesse: What to Say and How to Say It
  • The People Principle: Effective Communication for Anyone
  • Easy Yet Proven Communication: Made Easy for Technical Professionals
  • The Face of the Office: Communication Skills for Administrative Assistants
  • How to Work Better with Anyone Anytime: Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People
  • Emphasizing Empathy: Communicating with Passion, Compassion, and Concern
  • Listening Loud and Clear: How to Use Your Mind, Heart, and Ears for Increased Results
  • The Confidence Advantage: Self Esteem and Assertiveness Skills in the Workplace
  • Optimism: The Antidote to Negativity
  • Escaping Anger: Avoiding Traps and Freeing Yourself from Frustration
  • Bridging the Gap: Understanding Generations at Work
  • Communicating with Influence: Message Management Skills for Managers and Supervisors
  • I Understand You: Capitalizing on Workplace Diversity
  • All Together Now: Embracing and Managing Workplace Diversity


Critical Thinking & Creativity Training Courses Directory

People and organizations thrive on new and innovative ideas. Our creativity, critical thinking, and problem solving courses are designed to help people learn how to frame problems, how to develop solutions, how to test and validate those solutions, and how to sell new ideas to others.

  • Juiced: How to Get Creative and Stay That Way
  • Ah Ha! Learning to Think Critically and Creatively
  • Art of Brainstorming: Techniques for Sparking Ideas, Solving Problems, and Rethinking the Status Quo
  • Defining Problems and Making Decisions: What, Why, When!
  • Magic Sales: Promoting, Selling & Marketing Intangibles


Etiquette Training Courses Directory

  • Real-World Etiquette: Modern Manners for Today's Business World
  • Be Politically Correct: Office Etiquette for Managers
  • Work Experience: How to Carry Yourself So People Think You Have It
  • Email Etiquette and Business Writing - Online and Offline
  • On Target: Professionalism and Etiquette for Technical People
  • Hosting Corporate Guests: Representational Entertaining Made Simple
  • From Top to Toe: Building a Professional Image
  • How to Network Like a Pro: Growing and Managing Your Offline and Online Business Relationships
  • Best Foot Forward: Protocol and Social Etiquette
  • Excellent Service Savvy: Exceptional Etiquette for Retail Employees


Customer Service Training Courses Directory

  • Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer
  • Service Essentials: Basic Skills for Serving Prospects, Customers, Clients
  • The Customer Connection: Twenty Essential Communication Skills to Boost Service Quality
  • Telephone Mastery: Outstanding Telephone Courtesy and Customer Service
  • The A-Rated Agent: Confidence and Professionalism for Call Center Employees
  • First Impression: Projecting a Warm, Welcoming, Professional Image at the Front Desk
  • At Your Service: Delivering a Five-Star Customer Experience
  • Client Plus: Delivering Customer Service to Turn Customers into Clients
  • In the Bag: Delivering Out-of-the-world Retail Customer Service
  • Beginner: Customer Relationship Management 101
  • Intermediate: Customer Relationship Management 201
  • Advance: Customer Relationship Management 301
  • Managing Customer Service: Ten Essentials for Coaching, Motivating, and Getting the Best out of Front-Line Employee


Human Resources Training Courses Directory

  • Hire Well: Successful Interviewing Strategies to Find the Best Employee Every Time
  • Retain Well: How to Retain Employees, Boost Productivity Without Busting HR Budget
  • First Things First: Creating Effective Orientation Programs
  • Ouch! Recognizing and Preventing Sexual Harassment
  • All Together Now: Embracing and Managing Workplace Diversity
  • Change: How to Manage Organizational Change, Restructuring & Reengineering
  • Culture: Introduction of New Culture Top-Down
  • Culture: Total Immersion of New Culture Top-Down
  • Data Security Awareness: Safe-guarding Against Online and Offline Threat


Negotiation & Conflict Resolution Courses Directory

  • Negotiation Power Skills: How to Get What You Want Without Being a Jerk
  • From Conflict to Resolution: How to Define and Discuss Tough Topics


Presentation Skills Training Courses Directory

  • Power Talk: How to Create and Deliver High-Impact Presentations
  • Facilitation 101: How to Get the Most Out of Business Discussions
  • Facilitation 201: How to Implement After Business Discussions
  • Beginner: Breaking Fear in Public Speaking
  • Advance: Speak Like A CEO
  • Dancing on Hot Coals: How to Speak with Ease Under Pressure
  • Perfect Pitch: Crafting and Delivering Effective Sales Presentations
  • Power Lunch: Effective, Exiting, Productive Ways to Run Any Meeting


Skills for Cross-Cultural Environment Training Courses Directory

  • Communicating Across Cultures: Working Together in a Global Marketplace
  • World Wise: Cross-Cultural Communication and Global Business Etiquette
  • Going Global: Getting Down to Business Outside of Malaysia
  • The Uncle Sam¡¯s View: Understanding and Doing Business with Americans
  • The Rising Sun View: Understanding and Doing Business with Japanese
  • All Together Now: Embracing and Managing Workplace Diversity
  • One Culture: Fostering Diversity Towards One Congruent Goal/Vision


Supervision and Management Training Courses Directory

  • The Art of Coaching for Anyone - Under Any Situation
  • The Art of Counseling: How to Council Underperformed Employees
  • The Art of Training: Turning Ordinary Person into A Super Trainer
  • Step Up to Supervisor: Making the Transition from Buddy to Boss
  • KRA-KPA-KPI: Identifying, Recognizing & Monitoring Results
  • Supervising Basic: Managing People Made Easy
  • Supervising Advance: Managing People Like A Pro
  • Supervision Skills for Managers: How to Run an A+ Workgroup
  • One Minute Supervisor: Supervising Technical Subjects with Ease
  • The Total Leader: Essential Skills for Successful Management
  • The Leadership Program: A Complete Series to Build, Develop & Cultivate Leaders


Time Management and Productivity Training Courses Directory

  • Taming the Time Monster: How to Stop Procrastinating, Start Planning, and Get Into Action
  • Time Management Systems and Solutions for Busy People/Manager
  • Effective Delegation Techniques for Fresh Managers
  • Organization: Ensuring Employees Around You Organized, On Time, and On Track
  • The Attitude Spa: Managing Stress, Building Self-Esteem, and Staying Positive at Work
  • Making Meetings Work: How to Plan, Conduct, and Manage Group Discussions
  • Minute by Minute: Distilling and Documenting Meeting Conversations
  • One Minute Manager: The Art of Managing for Very Busy People


Sales Training Courses Directory

  • Sales Science: Formulas for Selling Smarter
  • Basic Sales 101: Selling Fundamentals
  • Basic Marketing 101: Marketing Fundamentals
  • The Relationship Advantage: Connecting with Customers and Increasing Sales
  • Transforming ¡°No¡± Into ¡°Yes¡± With Ease & Grace
  • Finding Gold: Prospecting for Sales Leads Like a Gold-Digger
  • Calling All Callers: Tools and Techniques for Increased Appointments
  • Calling All Closers: Non-Pushy Closing Tactics Over The Phone
  • 7 Minute Perfect Pitch: Crafting and Delivering Effective Sales Presentations, Under Budgeted Timeline


Train-the-Trainer Training Courses Directory

  • Basic Training Skills: Lessons for New Trainers
  • Teaching Essentials: Practical Skills for Trainers
  • Train the Trainer: The Art and Science of Teaching Adults
  • Engage: Techniques for Cooking Up Interactive, Instructor-Led Training
  • Designing for Action: Developing Engaging Training Programs
  • Spice It Up: Using Activities and Exercises to Make Learning Stick
  • Ta Da!: Advanced Methods and Techniques for the Experienced Trainer
  • Facilitation Skills: How to Get the Most out of Business Discussions


Writing Training Courses Directory

  • Bottom-Line Business Writing: How to Bring Clarity and Style to Anything You Write
  • Writing Made Easy as Pi: Effective Written Communication for Science, Healthcare, and Other Technical Fields
  • Commanding Attention: Writing for the Military
  • In Plain English: Government Writing Made Easy
  • On Your Mark: Professional Proofreading and Editing
  • Email Etiquette and Business Writing: Good Behavior Online
  • Beyond the Bottom Line: Advanced Writing Skills for Experienced Professionals
  • Write On!: Creating Effective Proposal and Reports

Xtra: NOSS-based Industrial Skilling Programs Directory

  • Basic Electrical & Electronics
  • Basic Instrumentation
  • Basic Mega-Electronics
  • Maintenance Trouble-shooting
  • Mechanical
  • Machinery & Technology
  • Basic Construction
  • Fire Safety
  • OSHA Safety & Guideline
  • ISO Awareness
  • ISO Compliance


Our Unique Approach?

In all our training and courses, we address the individual learning needs before any skill or technology is imparted. We focus on the mindset development before proceeding to capability enhancement, to accelerate the results - overcoming performance gap. We instill new skills, habits (positive change) and your Return On Investment through:

  • Discovery-based solutions to leverage most effective way to learn via trial and error, unlearning and learning new skill, habit and belief;
  • In-depth customization to address the utmost important performance gap, as means to the end results;
  • A comprehensive process that measures the business impact